|Title:||Respite Assistant - FT - House of Charity|
|Dept:||25 - HOC|
This position is responsible for assisting with the operation of the Respite Program at House of Charity.
To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.
- Regularly monitors and assists in maintaining a clean and safe environment for all clients, staff and volunteers. Assists in ensuring that Respite Rules are being observed.
- Assists in the intake of clients to the Respite Program. Orients them to the program and shelter, fills out relevant paperwork including Rule Sheet and HMIS, and prepares beds for all incoming Respite clients. Documents this in accordance with current procedure.
- Assists in exiting clients from the Respite Program. Cleans and sanitizes bed, sleeping area, and locker. Secures and processes belongings left behind by discharged Respite clients. Documents this in accordance with current procedure.
- Assists in the operation of the Respite Program by arranging transportation, reminding clients of appointments, and checking daily on the safety and wellbeing of all Respite clients.
- Maintains client confidentiality at all times in adherence to HIPAA.
- Assists clients in picking up prescriptions and medical supplies as needed.
- Responds to resident complaints.
- Intervenes in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems.
- Writes significant events involving residents and building operations activities in a daily log. Reads log daily.
- Performs other relevant duties assigned by supervisor.
- Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
- Performs as a team member to assure that productivity outcome measures are achieved.
- Performs related functions necessary to support the mission and core values of Catholic Charities.
To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.
Education/Experience: To perform this job successfully, an individual must have a High School Diploma or a General Education Degree. Ability to compassionately interact with mentally ill, substance abusers and homeless people.
Certificates/Licenses: To perform this job successfully, an individual must have a valid Driver’s License and ability to drive for work use. Successfully pass background check applicable to position.
Physical Abilities: To perform this job successfully, an individual must be able to:
- Regularly sit, stand, climb, walk, hear/listen, talk
- Frequently lift up to 50 pounds, pull/push, carry, grasp, reach
- Occasionally crawl, stoop, kneel
- Clearly see 20+ feet, with or without corrective lenses, ability to focus
Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:
- Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
- Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
- Attendance: ability to consistently arrive and be able to work as scheduled. Ability to work night and weekend shifts as needed.
- Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software
- Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
- Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
- Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
- Language Ability: ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
- Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
- Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
- Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
- Reasoning Ability: ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
- Supervisory Skills: This job does not have any direct supervisory experience.
Workplace Environmental Conditions
While performing the essential duties/responsibilities of this job, the employee will be:
- Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the daily activities.
- Client Population may include persons involved in gangs, with substance abuse concerns, homelessness and/or tendencies towards violent behavior.