Openings >> Teen Shelter Case Manager - PT
Teen Shelter Case Manager - PT
Title:Teen Shelter Case Manager - PT
Dept:70 - CC Walla Walla
Location:Walla Walla

Job Summary

This position is responsible for working one-on-one with at-risk youth providing case management and referral services to clients. The Case Manager will work directly with youth assisting them to reach goals related to the participant’s individualized service plan.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job. This job may include any of the responsibilities listed below:


  1. Meet with a youth within eight business hours of receiving HOPE center services.
  2. Complete intakes and assessments of all youth to determine current needs and barriers.
  3. Conduct an assessment that includes determination of youth’s legal status regarding residential placement.
  4. Facilitate the youth’s return to their legally authorized residence (including DSHS in the case of a dependent youth) at the earliest possible date or initiate processes to arrange legally authorized appropriate placement.
  5. Interface with other relevant resources and system representatives to secure long-term residential placement and other needed services for the youth.
  6. Facilitate a physical examination of any youth who has not seen a physician within one year prior to residence at a HOPE center and facilitate evaluation by a county-designated mental health professional, a chemical dependency specialist, or both if appropriate.
  7. Arrange an educational assessment to measure the youth’s competency level in reading, writing, and basic mathematics. The assessment must measure learning disabilities or special needs.
  8. When appropriate, authorize readmission of youth who have run away from the HOPE center. The basis for readmission must be documented by specific factual findings.
  9. Work with youth to assess their barriers and facilitate connections to appropriate community resources to help reduce or alleviate barriers to permanent housing.
  10. Provide information to the youth related to their identified barriers in order to assist clients in achieving personal goals
  11. Assist youth in developing an individualized client-centered case plan that will enable them to obtain needed resources for ongoing stability.
  12. Develop and maintain good community partnerships and up to date knowledge of resources for individuals experiencing homelessness. Act as an advocate with other community agencies.
  13. Create a case management file for each youth, documenting case management services received and progress toward goals.
  14. Meet with youth to review progress toward goals and identify current action steps needed to achieve goals.
  15. Provide aftercare follow-up services to youth who have exited the program
  16. Ensure client confidentiality according to Catholic Charities policies and procedures.
  17. Enter data into established entry system(s), exit and follow up, as required; provide monthly reports documenting activities for funding sources and attend required meeting as applicable. Ensure client data in HMIS is current, accurate and entered in real time.
  18. Coordinate with other Teen Shelter staff, the program coordinator and Catholic Charities Walla Walla to develop, implement, and oversee activities/programming for at-risk, homeless youth.
  19. Meet with fellow staff members and the program coordinator when appropriate to discuss and review caseload and progress on client centered goals. Complete reviews of data relevant to the project and provide updates to direct supervisor as required.
  20. Maintain appropriate professional boundaries with clients and co-workers. Ability to adhere to an appropriate self-care plan.
  21. Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
  22. Perform related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience: to perform this job successfully, an individual must have: A Master’s degree in counseling, social work, or related field and at least one year of experience working with street youth, or a Bachelor of Arts degree in social work or related field and five years of experience working with street youth. Knowledge and/or experience in providing case management services; experience in direct client services. Experience working with issues of homelessness and poverty preferred.

Certificates/Licenses: To perform this job successfully, an individual must have a valid Driver’s License and ability to drive for work use. Successfully pass background check applicable to position.

Physical Abilities: To perform this job successfully, an individual must be able to:

  • Regularly sit, stand, climb, walk, hear/listen, talk
  • Frequently lift up to 25 pounds, pull/push, carry, grasp, reach, stoop, kneel
  • Occasionally crawl
  • Clearly see 20+ feet, with or without corrective lenses, ability to focus

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

  • Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
  • Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data. High quality data collection is a must for this position. Please make sure all required reporting is accurate and complete by the deadlines established.
  • Attendance: ability to consistently arrive and be able to work as scheduled.
  • Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software
  • Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
  • Transportation: Reliable employee transportation is a must as this position will require off site meetings. The average amount of time off site and commuting will be dependent on placement.
  • Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
  • Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
  • Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
  • Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
  • Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
  • Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Supervisory Skills: this job has no direct supervisory responsibilities

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

  • Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the activities of the Shelter.
  • Client Population may include persons involved in gangs, with substance abuse concerns, homelessness and/or tendencies towards violent behavior.
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