Openings >> Safety & Security Staff - FT Swing Shift - House of Charity
Safety & Security Staff - FT Swing Shift - House of Charity
Summary
Title:Safety & Security Staff - FT Swing Shift - House of Charity
ID:611
Dept:25 - HOC
Location:Spokane
Description

Job Summary

This position is responsible for security and operations support for House of Charity, and other Catholic Charities Eastern Washington programs. Shifts may vary.

 

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

  1. Ensures that the rules are being observed and that it is a safe environment for patrons, staff and volunteers. Maintain safety and security by monitoring all general access areas.
  1. Complete regular reports on the neighborhood patrols and interaction with neighboring businesses daily, weekly, monthly, as requested by HOC Leadership.
  1. Uses verbal skills to de-escalate disruptive situations involving persons at the House of Charity and other Catholic Charities locations.
  1. When proper operations staffing allows, provides a visible presence of authority on the street, to observe, to report, intervene and prevent street disorders.
  1. Enforces the no loitering policy on all neighborhood property within the boundaries of the established neighborhood. This includes those residing in their car. Security staff makes note of maintenance issues such as graffiti that need to be addressed, and picks up garbage while patrolling the neighborhood.
  1. Identifies drug dealers, individuals with open containers of alcohol and other predatory individuals coming on to the properties of the neighborhood and keeps them under surveillance, making police calls as necessary. Enforcing consistent consequences for undesirable behavior within the neighborhood boundaries, and all Catholic Charities properties, based on HOC sanctions policy.
  1. As needed, performs required operations tasks during shift, including overseeing community volunteers and attending the front desk, sorting or giving out mail, checking in gear, accepting donations, answering telephones, and other tasks needed to ensure smooth operations in the shelter.
  1. Maintain contact and a cooperative relationship with neighbors and perform periodical check-ins each day, making notations in appropriate log.
  1. Sustain an ongoing cooperative relationship with police and other local community security officers or associations.
  1. Provide relevant safety awareness trainings for clients, staff, residents, counselors, and volunteers as requested by HOC Leadership.
  1. Act as Safety and Security POC (point of contact) to on duty operations and administrative staff.
  1. Perform other relevant duties assigned by Lead Security or Lead Operations Staff, performing as a team member to assure that productivity outcome measures are achieved for the operations of the shelter. Other duties may include, but are not limited to, general shelter cleaning tasks like mopping and cleaning bathrooms and laundry.
  1. Utilize security surveillance of House of Charity’s security systems to identify problem individuals within the neighborhood.
  1. Through regular interactions with clients, makes appropriate referrals to relevant social services. Assists case management staff in the coordination of services to residents; contact residents' outside service providers as necessary.
  1. Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
  1. Perform related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience: to perform this job successfully, an individual should have an Associate’s Degree in Criminal Justice or related field, or equivalent experience. Demonstrated leadership, management, safety and protection skills are mandatory. Ability to compassionately interact with the mentally ill, substance abusers and homeless people.

Certificates/Licenses: To perform this job successfully, an individual must have a valid Driver’s License and ability to drive for work use. Successfully pass background check applicable to position.

Physical Abilities: To perform this job successfully, an individual must be able to:

  • Regularly stand, climb, walk, hear/listen, talk
  • Frequently lift up to 40 pounds, pull/push, carry, grasp, reach, stoop, kneel
  • Occasionally sit, crawl
  • Clearly see 20+ feet, with or without corrective lenses, ability to focus

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

  • Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
  • Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
  • Attendance: ability to consistently arrive and be able to work as scheduled. Ability to work flexible hours in order to meet work expectations.
  • Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software.
  • Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
  • Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
  • Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
  • Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
  • Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
  • Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Supervisory Skills: This job has no direct supervisory responsibilities.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

  • Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the activities of the Shelter or neighborhood.
  • Heat: subject to high temperatures
  • Cold: exposed to low temperatures
  • Strong smells: such as urine or body odor.
  • Client Population may include persons involved in gangs, with substance abuse concerns, homelessness and/or tendencies towards violent behavior.
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