Openings >> Case Management Program Manager
Case Management Program Manager
Title:Case Management Program Manager
Dept:25 - HOC

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.


Education/Experience: to perform this job successfully, an individual must have a Bachelor’s Degree in Social Services or related field and an ability to compassionately interact with people experiencing homelessness, suffering from mental illness, and/ or substance use. Experience in direct client services required. Prior supervision experience preferred.


Certificates/Licenses: To perform this job successfully, an individual must have a valid Driver’s License and ability to drive for work use with access to a car. Successfully pass background check applicable to position.


Physical Abilities: To perform this job successfully, an individual must be able to:

  • Regularly sit, stand, climb, walk, hear/listen, talk

  • Frequently lift up to 50 pounds, pull/push, carry, grasp, reach

  • Occasionally crawl, stoop, kneel

  • Clearly see 20+ feet, with or without corrective lenses, ability to focus


    Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

  • Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
  • Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
  • Attendance: ability to consistently arrive and be able to work as scheduled. Ability to work night and weekend shifts as needed.
  • Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software
  • Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
  • Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
  • Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.

  • Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

  • Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

  • Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.

  • Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.

    Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of Job Summary

    The Case Management Program Manager oversees the Respite and Shelter Case Management programs, ensuring quality and sustainability of each of the programs. This position assists in the pursuit of new opportunities, manages and cultivates relationships, and supervises and supports staff to achieve HOC mission. The Case Management Program Manager implements evidence-based strategies designed to have positive housing outcomes for guests of HOC.


Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

  1. Oversees the Respite and Shelter Case Management programs including supervising staff, and managing funder relationships as directed. Provides regular supervision and feedback to staff and ensures goal achievement through effective leadership and management of diverse team of staff.

  2. Coordinates trainings of staff to follow best practices of case management, data management and Respite care coordination.

  3. Ensures fidelity to supported housing and supported employment within the Medicaid program.

  4. Assures compliance with all funder and governmental regulations and organizational policies including monitoring data quality, reviewing client files for compliance and training staff on the applicable regulations. e.g., HIPPA.

  5. Ensures delivery of successful program execution including planning and continuous performance feedback.

  6. Educates staff and clientele on available Medicaid and Medicare programs that will improve health outcomes and access for clients experiencing poverty and homelessness.

  7. Participates in community meetings as a representative of HOC Case Management programs as applicable or directed.

  8. Participates in weekly HOC management meetings as the representative of the HOC case management programs.

  9. Collaborates with other HOC leadership to assure that client and program needs are met.

  10. Assists in development of annual budget for HOC Programs as needed.

  11. Develop and maintain data-tracking to measure outcomes.

  12. Performs as a team member to assure that outcome measures for HOC case management and the Respite program are achieved.

  13. Performs other relevant duties as assigned by supervisor.

  14. Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine, and perform related functions necessary to support the mission and core values of Catholic Charities.


  • the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.

  • Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Supervisory Skills: ability to supervise and evaluate staff.


Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

  • Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the daily activities.

  • Client Population may include persons involved in gangs, with substance abuse concerns, homelessness and/or tendencies towards violent behavior.

This opening is closed and is no longer accepting applications
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