|Title:||Assistant Director of Short-Term Community Housing (St. Margaret's)|
|Dept:||20 - SMS|
This position is responsible for providing day-to-day supervision, direction and coordination for staff and volunteers of the Myrtle Woldson (MW) Building (HOC Annex)--a community-based office. This includes providing leadership in the community and to the staff for St. Margaret’s Shelter’s short-term community housing programs which include the Student Homeless Stabilization Project, HFCA (Homeless Families Coordinated Assessment), Diversion and Rapid Rehousing programs for households experiencing homelessness in the Spokane area.
To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.
- Assist in providing paid staff and volunteers with the training, supervision and support they need to carry out their responsibilities in a competent and professional manner
- Be able to assist immediately with crisis situations in a calm, trauma-informed manner.
- Be able to effectively multi-task in a high-paced, open-door-policy environment.
- Assist in recommending staffing that provides adequate coverage for the services offered.
- Assist in the development and implementation of a budget based on data regarding cost per client served, benchmarking against like facilities in the region.
- Assist in the implementation of a systems approach to St. Margaret’s Shelter programs, including an outcome measures tracking component, and reporting mechanism.
- Assist in ensuring that the MW facility and St. Margaret’s Shelter short-term community housing programs are in compliance with all applicable contractual, licensing, staffing and safety mandates.
- Provide case management for clients when needed or requested from case managers when they feel the situation escalates beyond their ability, or capacity.
- For sub-grantee partners of multi-partner grants: oversee HMIS requirements and timely entry of data for HMIS. Review data and inform the Director in a timely manner of any emerging issues with data quality.
- Facilitate MW Building team meeting to foster team cohesion across programs.
- Develop and sustain successful working relationships with community partners to enhance the effectiveness and scope of housing and service opportunities available to families served by St. Margaret’s short-term community housing programs.
- Ensure that St. Margaret’s short-term community housing programs are ready for COA accreditation.
- Represent St. Margaret’s short-term community housing programs in the community to provide feedback to the local continuum of care and assist with system change.
- Serve as designated liaison with identified community agencies and institutions that are collaborating in service delivery to target populations.
- Ensure that St. Margaret’s short-term community housing programs’ HMIS data entry and files are accurate and entered in a timely manner.
- Lead, supervise and mentor short-term community housing staff to ensure efficient and client centered operations.
- Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
- Perform related functions, including advocacy, to support the mission of Catholic Charities.
To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.
Education/Experience: to perform this job successfully, an individual must have a Bachelor’s Degree in a related field, plus three (3) years’ experience in a leadership/residential setting; or an equivalent combination of education and experience. Knowledge of community resources, experience in direct client services and case management. Experience working with issues of homelessness, poverty and violence against women and children preferred.
Certificates/Licenses: To perform this job successfully, an individual must have a valid Driver’s License and ability to drive for work use. Successfully pass background check applicable to position.
Physical Abilities: To perform this job successfully, an individual must be able to:
- Regularly sit, stand, climb, walk, hear/listen, talk
- Frequently lift up to 25 pounds, pull/push, carry, grasp, reach, stoop, kneel
- Occasionally crawl
- Clearly see 20+ feet, with or without corrective lenses, ability to focus
Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:
- Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
- Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
- Attendance: ability to consistently arrive and be able to work as scheduled.
- Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software
- Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
- Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
- Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
- Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
- Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
- Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
- Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Supervisory Skills: ability to carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws. Applicable supervisory responsibilities include: interviewing, hiring, training, and coaching employees, planning, assigning and directing work, reviewing performance, appraising/disciplining employees when necessary, addressing complaints and questions and resolving problems.
Workplace Environmental Conditions
While performing the essential duties/responsibilities of this job, the employee will be:
- Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the activities of the Shelter.
- Client Population may include persons involved in gangs, with substance abuse concerns, homelessness and/or tendencies towards violent behavior.