Openings >> Diversion Specialist - FT - St. Margaret's
Diversion Specialist - FT - St. Margaret's
Title:Diversion Specialist - FT - St. Margaret's
Dept:20 - SMS

Job Summary

Diversion is a type of case management used to leverage homeless families’ own resources and resiliency to secure housing arrangements that end the household’s homelessness. Providers will partner with families for up to 30 days to develop a viable plan to move to stable, safe housing. If within 30 days the household cannot identify a workable housing solution through Diversion, you will connect the household to another housing service with longer assistance may be a better option.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

  1. Divert homeless families from entering the homeless arena by providing services, referrals, and mediation to resolve barriers to housing stability and prevent homelessness.
  2. Crisis counseling, planning, and support to reach a timely resolution of housing crisis.
  3. Advocacy, mediation, and dispute resolution services with landlords, family or friends to secure or stabilize housing.
  4. Navigation to connect families to mainstream and community-based services, including but not limited to: Dept. of Social & Health Services (DSHS); financial counseling; energy assistance; community resources such as food/clothing banks; and legal, employment and/or education services.
  5. Provide financial assistance for non-rental assistance line items such as; transportation costs, utility assistance, education-related materials, application or holding fees, and other costs related to maintaining housing.
  6. When barriers are identified that exceed the scope of Diversion services, conduct HFCA assessments for families who are seeking homeless housing services, and provide RRH case management, where appropriate.
  7. Triage emergent needs identified and refer to appropriate interventions and agencies.
  8. Connect families—in the moment—with health care services, mainstream employment, medical and financial benefit services, as well as Rapid Re-housing services when appropriate.
  9. Maintain legible, organized, and up-to-date records through the use of a homeless database, as well as hard copy recordkeeping processes.
  10. Provide clear, concise and empathetic information in all written and verbal communication interactions.
  11. Answer phones, transfer calls, and take messages in a professional, respectful and calm manner.
  12. Adhere to an environment that fosters direct communication and a strengths-based approach to service delivery.
  13. Carry out shift responsibilities to ensure the ongoing safety, cleanliness and smooth operation of the RRH/Coordinated Entry Center.
  14. Assist with other tasks as needed.
  15. Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
  16. Perform related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience: to perform this job successfully, an individual must have a BA in Social Services or life experience equivalency, and at least two (2) years prior experience in the direct service field.

Certificates/Licenses: To perform this job successfully, no certifications are required. Successfully pass background check applicable to position.

Physical Abilities: To perform this job successfully, an individual must be able to:

  • Regularly stand, climb, walk, hear/listen, talk
  • Frequently lift up to 50 pounds, pull/push, carry, grasp, reach, stoop, kneel
  • Occasionally sit, crawl
  • Clearly see 20+ feet, with or without corrective lenses, ability to focus

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

  • Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
  • Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
  • Attendance: ability to consistently arrive and be able to work as scheduled.
  • Computer/Technical Ability: computer knowledge needed.
  • Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
  • Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
  • Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
  • Language Ability: ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple maintenance requests
  • Correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
  • Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
  • Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
  • Reasoning Ability: ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations.
  • Supervisory Skills: this job has no direct supervisory responsibilities.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

  • Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the activities of the Shelter.
  • Heat: subject to high temperatures
  • Cold: exposed to low temperatures
  • Atmospheric Exposures: exposed to dusts, fumes, vapors, or mists.
  • Client Population may include persons involved in gangs, with substance abuse concerns, homelessness and/or tendencies towards violent behavior.
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