Openings >> Director - House of Charity
Director - House of Charity
Title:Director - House of Charity
Dept:25 - HOC

Job Summary
This position is responsible for the overall management, administration and supervision of the House of Charity and its staff.


Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

  1. Act as the chief executive and leader of the House of Charity Homeless Shelter. Ensure that the HOC staff are supervised, oriented, supported and held accountable in carrying out their responsibilities in line with the mission and values of Catholic Charities.
  1. Oversee and manage all operations of the House of Charity.


  2. Represent the House of Charity in the community, in the Diocese and for Catholic Charities as the chief advocate for the homeless and for services to the homeless. Participate as needed in public speaking on the topic of HOC, homelessness, etc. Assist as needed at major events and in other fundraising capacities.

  3. Administer and coordinate the programs offered at the House of Charity and ensure they are responsive to client and community needs and follow Catholic Charities’ Mission and Core Values.

  4. Oversee the physical plant of the House of Charity and other House of Charity “campus” buildings as needed. Oversee operations and maintenance of the physical plant and equipment to ensure that all applicable health, housekeeping and safety standards are met or exceeded.

  5. Provide statistical and narrative reports required by agency administration, governmental groups and funding sources.

  6. Responsible for the development, monitoring and administration of the House of Charity program budget.

  7. Work jointly with administration, staff, and community agencies to evaluate current programs and to develop outcome measures and long-range goals.

  8. May provide direct assistance to individuals needing services of the House of Charity or other agencies, as needed.


  9. Represent program to clients, staff, volunteers, benefactors, social service agencies and community groups.


  10. Responsible for the monthly newsletter in support of the ministry of the House of Charity.

  11. Identify and integrate options for utilizing volunteers as resources in all appropriate program areas. Ensure that all volunteers are oriented, supervised, supported and evaluated in accordance with Catholic Charities policies and procedures.


  12. Investigate and identify public and private revenue generation to endure program longevity and viability.

  13. Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.

  14. Performs as a team member to assure that productivity outcome measures are achieved.


  15. Perform related functions as necessary to support the mission of Catholic Charities.


Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.


Education/Experience: to perform this job successfully, an individual must have: a Bachelor’s Degree in Human Services or related field. Master’s degree preferred. Demonstrated leadership, management and administrative skills. Three years successful supervisory experience. Extensive experience with mentally ill, substance abuse and homeless populations. Demonstrated knowledge of human service resources in the community.


Certificates/Licenses: To perform this job successfully, an individual must have a valid Driver’s License and ability to drive for work use. Successfully pass background check applicable to position.


Physical Abilities: To perform this job successfully, an individual must be able to:

  • Regularly sit, stand, climb, walk, hear/listen, talk

  • Frequently lift up to 20 pounds, pull/push, carry, grasp, reach

  • Occasionally crawl, stoop, kneel

  • Clearly see 20+ feet, with or without corrective lenses, ability to focus



    Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

  • Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
  • Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
  • Attendance: ability to consistently arrive and be able to work as scheduled.
  • Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software
  • Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
  • Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
  • Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.

  • Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

  • Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

  • Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.

  • Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.

  • Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.

  • Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Supervisory Skills: ability to carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws. Applicable supervisory responsibilities include: interviewing, hiring, training, and coaching employees, planning, assigning and directing work, reviewing performance, appraising/disciplining employees when necessary, addressing complaints and questions and resolving problems.


Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

  • Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the daily activities.

  • Client Population may include persons involved in gangs, with substance abuse concerns, homelessness and/or tendencies towards violent behavior.

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