|Title:||Landlord Liaison and Rapid Rehousing Case Manager - FT|
|Dept:||20 - SMS|
This position will be two fold. ¾ as a landlord liaison and ¼ as a Rapid Rehousing (RRH) case manager. This position is responsible for leading community-wide efforts to effectively market homeless housing programs to new and existing landlords and property managers with the goal of expanding the number of units available to households receiving rental assistance. The Liaison will also be responsible for maintaining a small (<10) size RRH caseload. This person will identify permanent housing units in the rental market throughout the Spokane area, develop partnerships with landlords to overcome barriers that prevent participant households from obtaining permanent housing, and work closely with case managers to ensure participants can access and sustain housing.
To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.
Landlord Liaison Duties:
- Perform landlord outreach efforts through in-person meetings, presentations, and community networking events.
- Coordinate landlord outreach efforts with local partners and hold periodic meetings with partnering agencies to coordinate services with such agencies as SHCA, SHA, HFCA, Goodwill, etc.
- Identify opportunities for expanding the number of units available to program participants using leasing statistics, market data, and other relevant sources of information
- Partner directly with SMS RRH Program Coordinator and community case management teams to ensure timely distribution of payments to property managers and landlords.
- Develop and maintain a network of professional contacts in the property management and real estate industry.
- Maintain an in-depth knowledge of the various forms of grants and subsidies provided by community programs and their specific policies and procedures to be able to distribute this knowledge to potential landlords and community partners.
- Serve as the primary point of contact for property managers/owners concerns and complaints, acting as a liaison and mediator for housing issues.
- Establish relationships with landlords to assist in locating appropriate housing, especially those who have multiple barriers to obtaining permanent housing.
- Conduct semi-annual satisfaction surveys with landlords and property managers, compile data, and partner with case managers and supervisors in improving relationships.
Rapid Rehousing CM Duties:
- Maintain a small RRH caseload of clients (<10).
- Create a case management file for each client, documenting case management services received and progress toward goals.
- Provide weekly meetings with each client to review progress toward goals and identify current action steps.
- Provide information and referrals as needed and link clients with community resources.
- Performs as a team member to assure that productivity outcome measures are achieved.
- Performs related functions necessary to support the mission and core values of Catholic Charities.
- Practice timely and complete timecard and file documentation management per program requirements.
- Other duties as assigned.
- Follow all COA standards of care for all clients.
- Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
- Perform as a team member to assure that productivity outcome measures are achieved.
- Perform related functions necessary to support the mission and core values of Catholic Charities.
To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.
Education/Experience: to perform this job successfully, an individual must have a BA in Social Services or life experience equivalency, and at least two (2) years prior experience in the direct service field.
Certificates/Licenses: Must have a valid Driver’s License and ability to drive for work use. The individual must successfully pass the background check applicable to position.
Physical Abilities: To perform this job successfully, an individual must be able to:
- Regularly sit, stand, climb, walk, hear/listen, talk
- Frequently lift up to 10 pounds, pull/push, carry, grasp, reach
- Occasionally crawl, stoop, kneel
- Clearly see 20+ feet, with or without corrective lenses, ability to focus
Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:
- Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
- Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
- Attendance: ability to consistently arrive and be able to work as scheduled.
- Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software
- Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
- Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
- Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
- Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
- Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
- Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
- Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Supervisory Skills: this job does not have any direct supervisory responsibilities.
Workplace Environmental Conditions
While performing the essential duties/responsibilities of this job, the employee will be:
- Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon daily activities.