|Title:||Resident Services Coordinator - FT - Donna Hanson Haven|
|Dept:||25 - HOC|
This position is responsible for the coordination of services in the apartment complex providing Permanent Supportive Housing, currently known as Donna Hanson Haven Apartments.
To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.
- Provide general community and on-site referral service to all residents requesting or needing assistance.
- Help residents build informal support networks with other residents, families and friends. Assist residents in monitoring on site guests and understanding guest policies.
- Provide access to regular educational opportunities, such as computer lab or other on site activities, for residents.
- Collaborate with other PSH staff, on-site management staff, service providers and volunteers.
- Update, monitor, record in resident tracking log items such as referrals given, client interactions and behaviors needing to be addressed by case managers or property manager, and interactions, as they occur per program guidelines.
- Performs as a team member to assure that productivity outcome measures are achieved.
- Participate in relevant training such as MOAB. First Aid, Motivation Interviewing, Suicide Prevention.
- Maintain and keep current with community resource files.
- Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
- Performs related functions necessary to support the mission and core values of Catholic Charities.
To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.
Education/Experience: to perform this job successfully, an individual must have an Associate’s Degree in Social Services or related field, or equivalent amount of experience working with low income and/or people experiencing homelessness. Demonstrated expertise; one-year residential setting or shelter setting experience preferred. Demonstrated familiarity with community agencies and ability to access services.
Certificates/Licenses: To perform this job successfully, an individual must have a valid Driver’s License and ability to drive for work use. Must successfully pass background check as applicable to position.
Physical Abilities: To perform this job successfully, an individual must be able to:
- Regularly sit, stand, walk, hear/listen, talk
- Frequently lift up to 30 pounds, pull/push, carry, grasp, reach
- Occasionally crawl, stoop, kneel
- Clearly see 20+ feet, with or without corrective lenses, ability to focus
Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:
- Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
- Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
- Attendance: ability to consistently arrive and be able to work as scheduled. Ability to work flexible hours as needed to meet work expectations.
- Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Accounting software, Internet software
- Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
- Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
- Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
- Language Ability: ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
- Mathematical Ability: ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; ability to apply concepts of basic algebra and geometry.
- Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
- Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
- Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work
- Reasoning Ability: ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
- Supervisory Skills: This job does not have any direct supervisory responsibilities.
Workplace Environmental Conditions
While performing the essential duties/responsibilities of this job, the employee will be:
- Client Population: may include persons involved in gangs, with substance use concerns, homelessness and/or tendencies towards violent behavior.
- Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the daily activities.