Openings >> CCEW Roving Shelter Operations Assistant - $250 sign-on bonus
CCEW Roving Shelter Operations Assistant - $250 sign-on bonus
Title:CCEW Roving Shelter Operations Assistant - $250 sign-on bonus
Dept:45- Temporary Shelters

Staff will be compensated with a $250 sign-on bonus and a $250- 500 quarterly stipend (depending upon shift) in addition to hourly pay for hours worked. 

Job Summary

This position is responsible for assisting with operational support for day/swing & graveyard shifts at any of the following shelters: The House of Charity, St. Margaret’s Shelter, Family Warming Center & the COVID Isolation Center. 

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job. 

Health & Safety Duties include:

  1. Ensure all COVID standards are followed, according to Spokane Regional Health District (SRHD) mandates.  This includes:
    1. Conducting pre-shift health checks
    1. Meticulous adherence pre & post-shift sanitation and containment protocols
      1. Following all Personal Protective Equipment (PPE) don and doff protocols
    1. Monitoring and supporting patrons/residents in following their personal health care recovery plans
    1. Adhering to a strict on-site sanitation and cleanliness mandates
    1. Administration of Narcan, as appropriate


  1. Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems.
  2. Write significant events involving residents/patrons and building operations activities in a daily log/shift notes; read log/shift notes each day.

Overall duties include: 

  1. Be willing to follow a flexible site & shift schedule, which includes being available to support the day to day operations of (4) unique CCEW 24/7 shelter programs:  the House of Charity, St. Margaret’s Shelter, Family Warming Center or the COVID Isolation Center—which ever shelter program identifies needing additional staffing resources.    
  2. Support patrons/clients in observing all shelter rules.  Maintain safety and security by monitoring all general access areas and video footage, as appropriate.
  3. Oversee required operational tasks during shift, including answering telephones, triaging client needs, and partnering with medical and professional staff on-site.
  4. Perform other relevant duties assigned by supervisor, including but not limited to supplemental cleaning/sanitation, meal distribution (as applicable) and organization of activities, as defined by individual health treatment plans.
  5. Through regular interactions with clients, makes appropriate referrals to relevant social services.  Assists case management staff in the coordination of services to residents, as requested. 
  6. Respond to patron/resident complaints.
  7. Provide de-escalation and support of challenging situations utilizing a trauma-informed approach. 
  8. As applicable, maintain relevant databases including internal database and HMIS. When necessary, administers the intake forms needed for statistical and narrative reports required by agency; performs required data entry.
  9. Use appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
  10. Utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
  11. As a mandated reporter, follows all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
  12. Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
  13. Perform as a team member to assure that productivity outcome measures are achieved; regular attendance is particularly important for shelter safety and team dynamics.
  14. Perform related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below.  These qualifications are representative of the knowledge, skill and/or ability required to perform this job. 

Education/Experience:  to perform this job successfully, an individual must have a High School Diploma or a General Education Degree with documented training in crisis response, harm reduction & assertive engagement. A minimum of one year of experience working with individuals experiencing behavioral health challenges.  Ability to compassionately interact with mentally ill, individuals experiencing substance use disorders or homelessness.    


Certificates/Licenses:  To perform this job successfully, an individual must have a valid Driver’s License and ability to drive for work use. Successfully pass background check applicable to position. 


Physical Abilities:  To perform this job successfully, an individual must be able to:

  • Regularly sit, stand, climb, walk, hear/listen, talk
  • Frequently lift up to 50 pounds, pull/push, carry, grasp, reach
  • Occasionally crawl, stoop, kneel
  • Clearly see 20+ feet, with or without corrective lenses, ability to focus


Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

  • Adaptability:  ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
  • Analytical Ability:  ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
  • Attendance: ability to consistently arrive and be able to work as scheduled.  Ability to work night and weekend shifts as needed.
  • Computer/Technical Ability:  working knowledge of: Word Processing software, Spreadsheet software, Internet software
  • Dependability:  ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
  • Interpersonal Skills:  ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations.  Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics. 
  • Judgment:  ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
  • Language Ability:  ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
  • Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
  • Problem Solving Ability:  ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
  • Quality Management:  ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others;  ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
  • Reasoning Abilityability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
  • Supervisory Skills:  This job does not have any direct supervisory experience.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

  • Noise Conditions:
  • exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the daily activities.
  • Heat: subject to high temperatures
  • Cold: exposed to low temperatures
  • Strong smells: such as urine or body odor.
  • Exposure to Trauma: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma. 
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