|Title:||Family Success Coach - FT - Rising Strong|
|Dept:||23 - Rising Strong|
The Family Success Coach is responsible for overseeing the intake process, linking families to supportive services, and empowering families to meet their goals as they relate to their recovery, health, work, education, and court orders.
To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.
- Work with families to assess their challenges and develop client-driven case management plans for individual members of each family.
- Participate in planning, provision, and evaluation of services via team meetings.
- Work proactively with all members of families’ court teams to ensure families receive all services and sufficient progress is made on their court cases.
- Help families prepare for all court hearings and Family Team Decision Meetings; Attend all hearings and meetings to support families and communicate needs and successes on behalf of Rising Strong.
- Maintain case management files for Rising Strong family members documenting their progress.
- Establish and maintain supportive relationships with families; Meet regularly to review their case management plans and identify action steps to help them achieve their goals.
- Act as a landlord liaison during families’ housing searches. Coordinate with landlord during clients’ tenancy to assure that tenants issues are addressed proactively.
- Support families in arranging logistics to ensure they are attending all treatment appointments and related services.
- Drive families to appointments as needed.
Other Relevant Duties
- Act as an advocate with other community agencies on families’ behalf.
- Turn in all required reporting by the appropriate deadlines.
- Provide referrals, information, and guidance related to problem-solving, conflict resolution, parenting and interpersonal concerns in order to assist clients in achieving personal goals.
- Represent Rising Strong families in meetings with community agencies as needed.
- Enter data into database at enrollment, exit and follow up.
- Coordinate with other Rising Strong staff to develop and oversee activities that will benefit the entire program.
- Provide transportation for clients, when applicable.
- Carry out shift responsibilities (as assigned) during work hours designated at Rising Strong; staff other program areas as needed to provide support to the program
- When subpoenaed or otherwise called upon, appear in court to testify regarding families’ involvement in the program in a professional manner.
- Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
- Performs related functions necessary to support the mission and core values of Catholic Charities.
Job QualificationsTo perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.
Education/Experience: to perform this job successfully, an individual must have a bachelor’s degree in social services, psychology, or education field and a minimum of two years of related experience and/or training or an equivalent combination of education and experience. Experience working with behavioral health services is desired.
- Demonstrated skills in the following areas: interpersonal relationships, problem-solving, organization, and technology.
- Ability to stay calm and work effectively to resolve crisis situations.
- Ability to establish a therapeutic rapport with families.
- High-energy, self-motivated, and self-disciplined team –player.
- Ability to easily adapt to change.
- Ability to handle stress in a positive manner
- Ability to demonstrate ethical conduct at all times.
- Is adaptable and a proactive problem solver, able and has a willingness to do what it takes to contribute to their own success and the success of the program.
- Knowledge of Spokane City and Spokane County community resources.
- Experience working with issues of homelessness, substance abuse/addiction, mental health and/or poverty preferred.
- At least two years successful experience in providing case management services and direct client services.
- Demonstrated experience working with culturally diverse populations and/or demonstrated life experience which qualitatively improve service delivery to Rising Strong families (i.e., diverse health perspectives, cultural and family style approaches).
Certificates/Licenses: To perform this job successfully, an individual must:
- Possess valid WA State driver’s license and clean driving abstract.
- Successfully pass background check applicable to position.
Physical Abilities: To perform this job successfully, an individual must be able to:
- Regularly sit, stand, climb, walk, lift, pull/push, carry, grasp, reach, stoop/crouch, crawl, talk, hear, taste, or smell.
Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:
- Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
- Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
- Attendance: ability to consistently arrive and be able to work as scheduled.
- Computer/Technical Ability: working knowledge of word processing software, email, and internet. Maintains client files and documentation in an appropriate and timely manner and in accordance with Rising Strong policies and procedures.
- Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
- Interpersonal Skills: Has outstanding interpersonal skills, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics. Ability to effectively maintain composure in a stressful or crisis oriented environment.
- Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
- Language Ability:
Intermediate Ability: ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
- Mathematical Ability: (choose the level that applies)
Basic Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
- Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
- Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
- Reasoning Ability:
High Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Workplace Environmental Conditions
While performing the essential duties/responsibilities of this job, the employee will be:
- Client Population may include persons involved in gangs, with substance abuse concerns, homelessness and/or tendencies towards violent behavior.