Openings >> Regional Operations Manager (Housing) - FT
Regional Operations Manager (Housing) - FT
Title:Regional Operations Manager (Housing) - FT
Dept:60 - CHC

Job Summary

position is responsible to supervise the overall management of all properties assigned to them. To insure that each property is maintained to the standards required of all Catholic Housing Communities properties, maintaining fair and consistent employment practices and maximizing the performance of each property.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

  1. Assist Property Managers in maintaining occupancy standards by effective coordination and monitoring of unit turns, including efficient scheduling and use of vendors.
  2. Assist in developing each property's operating budget in collaboration with the Project and Budget Coordinator.
  3. Make a practice of reviewing the monthly operating statements with the Property Manager, to assure that property is operating within the parameters of the approved operating budget, make suggestions to control expenses and manage the property at maximum cost effectiveness.
  4. Assist each property in advertising and promotional needs to maximize marketing plans. Review and implement marketing plans for each property. Reviews property websites for accuracy.
  5. Assist Property Managers in resolving employee issues concerning performance evaluations, employee disciplinary actions or other related basic employee management issues.
  6. Assist staff on response to residents on any formal grievances received.
  7. Review and approve incident reports from the property, monitor, manage and advise on risk management issues.
  8. Monitor delinquent accounts weekly and follows up daily with the Property Manager’s Action Plan for the goal of zero delinquency by the 10th of each month.
  9. Effectively encourages, leads, motivates and involves teams to run the business to the best of their abilities and within the guidelines of the company goals.
  10. Evaluate employee performance and conduct annual written Performance Evaluations and development plans in your portfolio.
  11. Provide supplemental training one on one with the Training Coach and/or via the training courses available on Grace Hill.
  12. Promote resident retention by ensuring a strong commitment to customer satisfaction that includes appropriate communication and understanding of the population served.
  13. Assist in reviews of certification status as requested by the Compliance Dept.
  14. Communicate with residents on a regular basis fostering a strong relationship between the residents and management team.
  15. Work with applicants if denied for housing during the appeal process.
  16. Review /approve appropriate legal notices to residents and process evictions per Washington State Landlord Tenant Law and applicable local laws.
  17. Collaborate with Service Coordinators and other services staff to assure cooperative and productive working relationships between site staff. Identifies and implements joint training opportunities, and where appropriate assists with program planning and implementation.
  18. Work with Regional Maintenance Manager to assure adequate short-term preventive maintenance and long-term capital planning.
  19. Provide coverage of the properties during Property Manager’s absence – whether direct coverage or arranging coverage from others.
  20. Track and approve employee timesheets.
  21. Regularly inspect and audit and reports on assigned properties.
  22. Perform monthly property inspections with assigned property management staff.
  23. Collaborate with the Corporate CHC Team to develop and implements systems and processes to enhance the management of the properties.
  24. Must be task oriented and able to work in a fast paced environment with multiple deadlines and adapt readily to changing priorities Ensure regulatory, COA and Catholic Charities policy compliance on each property. Communicates regularly with regulatory agencies.
  25. Be on call as needed and in emergencies.
  26. Travel throughout the region is required.
  27. Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
  28. Perform related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications


To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience: to perform this job successfully, an individual must have a minimum of three years’ experience in a directly related position in residential programs, building and/or property management. A minimum of two years’ supervisory experience. Experience and knowledge of government housing programs, land-lord tenant laws and regulatory requirements


Certificates/Licenses: To perform this job successfully, an individual must have HUD knowledge in Low Income Housing Tax Credit, and HUD Occupancy. A valid Driver’s License and ability to drive for work use. Successfully pass background check applicable to position.


Physical Abilities: To perform this job successfully, an individual must be able to:

  • Regularly sit, stand, climb, walk, hear/listen, talk
  • Frequently lift up to 30 pounds, pull/push, carry, grasp, reach, stoop, kneel
  • Occasionally crawl
  • Clearly see 20+ feet, with or without corrective lenses, ability to focus

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

  • Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
  • Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
  • Attendance: ability to consistently arrive and be able to work as scheduled. May be scheduled flexible work hours as needed to complete job expectations.
  • Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software. Familiar with property management software programs.
  • Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
  • Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
  • Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
  • Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
  • Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
  • Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
  • Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Supervisory Skills: ability to carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws. Applicable supervisory responsibilities include: interviewing, hiring, training, and coaching employees, planning, assigning and directing work, reviewing performance, appraising/disciplining employees when necessary, addressing complaints and questions and resolving problems.

Workplace Environmental Conditions


While performing the essential duties/responsibilities of this job, the employee will be:

  • Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the daily activities.
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