Openings >> Permanent Supportive Housing Program Coordinator - FT - House of Charity
Permanent Supportive Housing Program Coordinator - FT - House of Charity
Title:Permanent Supportive Housing Program Coordinator - FT - House of Charity
Dept:25 - HOC

Job Summary

This position is responsible to supervise program staff as they assist residents/participants in the housing program in moving toward independent living, and emotional and mental stability as they work toward obtaining or maintaining permanent housing.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

  1. Supervise and improve quality of operations at House of Charity PSH programs, acting as an ambassador for House of Charity programs as well as Catholic Charities as a whole.
  1. Support case management staff to develop individualized case plans for each client around stabilization and to facilitate movement toward and maintenance of stable housing and income, including referrals as needed to link clients with community resources.
  1. Support program staff, to assist residents with problem solving, conflict resolution, interpersonal concerns, and attainment of goals.
  1. Support case management staff to complete documentation as required by the House of Charity, HUD, and City of Spokane’s HMIS, and other agencies.
  1. Review and approve case files in compliance with program and funder requirements.
  1. Monitor program data quality and prepare reports needed for agency and funders, ensuring accuracy and timeliness for Spokane’s HMIS data base.
  1. Prepare pertinent PSH invoicing, monitor PSH budget spend down, and provide assistance with grant applications and budget preparations, as needed.
  1. Meet with the Catholic Charities housing staff to discuss and review resident cases and program policies and procedures.
  1. Serve as a liaison between residents, House of Charity PSH staff, and Catholic Charities or community landlords.
  1. Provide oversight to program staff on log entry, participating in, and preparing, CQI reports.
  1. Supervise and evaluate program staff.
  1. This position requires on-call availability on nights and weekends, as needed.
  1. Perform other relevant duties assigned by supervisor.
  1. Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
  1. Perform related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.


Education/Experience: to perform this job successfully, an individual must have a Bachelor’s Degree in Social Services or related field. Relevant experience in direct client services.


Certificates/Licenses: To perform this job successfully, an individual must have a valid Driver’s License and ability to drive for work use with access to a car. Successfully pass background check applicable to position.


Physical Abilities: To perform this job successfully, an individual must be able to:

  • Regularly sit, stand, climb, walk, hear/listen, talk
  • Frequently lift up to 25 pounds, pull/push, carry, grasp, reach
  • Occasionally crawl, stoop, kneel
  • Clearly see 20+ feet, with or without corrective lenses, ability to focus


Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

  • Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
  • Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
  • Attendance: ability to consistently arrive and be able to work as scheduled. Ability to work night and weekend shifts as needed.
  • Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software
  • Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
  • Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
  • Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
  • Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
  • Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
  • Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
  • Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Supervisory Skills: ability to supervise and evaluate staff.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

  • Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the daily activities.
  • Client Population may include persons involved in gangs, with substance abuse concerns, homelessness and/or tendencies towards violent behavior.


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