|Title:||Teen Shelter Program Coordinator - FT|
|Dept:||70 - CC Walla Walla|
This position is responsible for providing day-to-day oversight, direction and supervision of staff and volunteers and coordination of funding streams for the Walla Walla Teen Shelter.
To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.
- Coordinate the day-to-day operations of the program, supervise and evaluate the direct care staff, and ensure the completion of each youth’s plan for care and treatment.
- Work with the case management to provide appropriate services on site
- Oversee implementation of goals and action plans for the programs at the Walla Walla Teen Shelter.
- Provide paid staff and volunteers with the training, supervision and support they need to carry out their responsibilities in a competent and professional manner.
- Provide input into the development and implementation of a budget based on data regarding cost per client served.
- Assist in ensuring that facility and programs are in compliance with all applicable contractual, licensing, staffing, safety mandates and data quality.
- Maintain legible, organized, and up-to-date records through the use of a homeless database, as well as hard copy recordkeeping processes and grant spend down spreadsheets.
- Provide clear, concise and empathetic information in all written and verbal communication interactions.
- Act as a liaison, as needed, with other community agencies to support community goals and system-driven compliance mandates.
- Work with case manager to provide information and referrals as needed and link residents with community resources and to improve coordination between community agencies and program participants.
- Provide feedback, as needed, to assist residents with problem-solving, conflict resolution, family relationships and interpersonal concerns and attainment of goals.
- Provide oversight for residents of policies and procedures to ensure that the Walla Walla Teen Shelter rules are being followed.
- Adhere to an environment that fosters direct communication and a strengths-based approach to service delivery.
- Accompany or appoint a designee to accompany youth who must leave during the day to attend school or other necessary appointments.
- Serve as a residential manager fulfilling all duties associated with building management including, but not limited to, serving as a liaison with the building landlord and coordinating all maintenance and necessary repairs.
- Enter data into established entry system(s), exit and follow up, as required; provide monthly reports documenting activities for funding sources and attend required meeting as applicable. Ensure client data in HMIS is current, accurate and entered in real time.
- Ensure client confidentiality according to Catholic Charities policies and procedures.
- Perform related functions, including advocacy, to support the mission of Catholic Charities.
- Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
- Performs related functions necessary to support the mission and core values of Catholic Charities.
To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.
Education/Experience: to perform this job successfully, an individual must have either a Master’s degree in counseling, social work, or related field and at least one year of experience working with street youth, or a Bachelor of Arts degree in social work or related field and at least five years of experience working with street youth. Demonstrated leadership, administrative and interpersonal skills required. Knowledge of community resources; experience in direct client services and case management. Be a high energy, self-motivated individual; team player who understands and appreciates the value of a strength-based value-driven, systems-approach to program implementation and service delivery. Possess advanced computer skills. Experience working with issues of homelessness, poverty and street youth preferred.
Certificates/Licenses: To perform this job successfully, an individual must:
- have a valid Driver’s License
- Successfully pass background check applicable to position.
Physical Abilities: To perform this job successfully, an individual must be able to:
- Regularly sit, stand, climb, walk, lift, pull/push, carry, grasp, reach, stoop/crouch, crawl, talk, hear.
- Frequently lift up to 25 pounds, pull/push, carry, grasp, reach.
- Occasionally crawl, stoop, kneel.
- Clearly see 20+ feet, with or without corrective lenses, ability to focus.
Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:
- Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
- Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
- Attendance: ability to consistently arrive and be able to work as scheduled.
- Computer/Technical Ability: working knowledge of:
- Processing software
- Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
- Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
- Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
- Language Ability:
- to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Mathematical Ability: (choose the level that applies)
- to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
- Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
- Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
- Reasoning Ability:
- to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Supervisory Skills: ability to carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws. Applicable supervisory responsibilities include:
- hiring, training, and coaching employees
- assigning and directing work
- employees when necessary
- complaints and questions and resolving problems.
Workplace Environmental Conditions
While performing the essential duties/responsibilities of this job, the employee will be:
- Noise Conditions: exposed during a shift to constant or intermittent sounds at a level sufficient to cause hearing loss or fatigue.
- Client Population may include persons involved in gangs, with substance abuse concerns, homelessness and/or tendencies towards violent behavior.