Openings >> Assistant Property Manager - FT
Assistant Property Manager - FT
Summary
Title:Assistant Property Manager - FT
ID:451
Dept:60 - CHC
Location:Spokane
Description

Job Summary

This position is responsible for assisting in the success of all phases of property operations, including, but not limited to, the general administration and maintenance of the property; to the end that the property is maintained at all times in good physical condition with a stabilized fiscal operation, providing excellent customer service to residents.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

Resident Relations:

  1. Creates positive, welcoming, supportive environment for residents, visitors, and property associates.
  2. Assists in maintaining relationships with all residents, ensuring consistent application of property policies.
  3. Assure compliance with regulatory requirements, including Fair Housing guidelines.
  4. Report accidents and emergency situations to the Property Manager immediately and assists in the preparation of Incident Reports.
  5. Supports Leasing by assisting in leading tours of the property, showing vacant units and marketing property amenities as needed.
  6. Assist with screening all applications for submission to corporate.
  7. Assists in collecting rent and entering data in the property management system.
  8. Forwards resident inquiries, complaints and concerns promptly documenting action.
  9. Assists in creating notices for non-compliance actions for supervisor approval.
  10. Utilize maintenance software program to enter in and track work orders.
  11. Follow up on all maintenance requests. Ensure that all maintenance requests are handled in a timely manner and that residents are notified if parts must be ordered, causing a delay.

Property Program Duties:

  1. Assist in the delivery of recertification notices to tenants in accordance with Program specific requirements.
  2. Assist in follow up on annual re-certifications/renewals after notifications have been sent.
  3. Assist in scheduling and performing certification appointments with applicants and residents.
  4. Assist in preparing move-in files for new residents.
  5. Assists in inspections for move-in condition (pre-inspection) and turnover status.
  6. Assist Compliance Department by performing peer review file audits of MI, IR, AR, IC, TM, corrections and full tenant files.
  7. Assist Compliance Department in the resolution of discrepancies from certification corrections, MOR, EIV and TRACS; and documentation of the resolution in accordance with Program specific requirements.
  8. Assist with the preparations for the annual audits and MORs.
  9. Assist in the maintenance of affordable housing waitlists in accordance with Program specific requirements.
  10. Accurately complete data entry and database maintenance including tenant, prospect, certification, work orders, and accounting data.

Additional Duties:

  1. Cross train with Property Manager to ensure that the property functions properly in their absence.
  2. Assist the Property Manager in achieving financial, operational and occupancy goals.
  3. Assists with the development and implementation of resident retention programs and strategies to maintain 100% occupancy level.
  4. Complete required educational courses as directed.
  5. Performs other relevant duties as assigned.
  6. Assists in assuring that the cleanliness of common areas is maintained daily, landscaping is in good condition, and minor repairs are completed.
  7. Assists in making daily bank deposits.
  8. Represent Catholic Housing Communities during professional trade events to promote company awareness and excellence while furthering personal network and education.
  9. Performs other relevant duties as assigned by Regional Operations Manager.
  10. Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
  11. Perform as a team member to assure that productivity outcome measures are achieved.
  12. Perform related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications

To perform this job successfully, an individual must have a High school diploma or GED equivalent. Prior Experience with affordable housing, HUD & Tax Credit preferred.

 

Certificates/Licenses: To perform this job successfully, an individual must have an LIHTC/HUD certification required within six months of hire. A valid Driver’s License and ability to drive for work use. Successfully pass background check applicable to position.

 

Physical Abilities: To perform this job successfully, an individual must be able to:

  • Regularly sit, stand, climb, walk, hear/listen, talk
  • Frequently lift up to 20 pounds, pull/push, carry, grasp, reach, stoop, kneel
  • Occasionally crawl
  • Clearly see 20+ feet, with or without corrective lenses, ability to focus

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

  • Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
  • Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
  • Attendance: ability to consistently arrive and be able to work as scheduled. May be scheduled flexible work hours as needed to complete job expectations.
  • Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software. Familiar with property management software programs.
  • Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
  • Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
  • Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
  • Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
  • Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
  • Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
  • Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Supervisory Skills: ability to carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws. Applicable supervisory responsibilities include: interviewing, hiring, training, and coaching employees, planning, assigning and directing work, reviewing performance, appraising/disciplining employees when necessary, addressing complaints and questions and resolving problems.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

  • Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the daily activities.
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