Openings >> Housing Social Services Coordinator - FT
Housing Social Services Coordinator - FT
Title:Housing Social Services Coordinator - FT
Dept:65 - Housing Social Services

Job Summary

This position is responsible for the coordination and implementation of social services and intentional community building activities with the residents. Assist and advise residents and their families of the services necessary to maintain a self-reliant lifestyle

Job Duties/Responsibilities


To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

  1. Work as a team member with site manager and other housing management staff in serving residents.
  2. Promote wellness activities for residents. Providing regular, age appropriate recreational, social and educational opportunities.
  3. Educate residents, and staff on available community resources (for example, case management, personal assistance, homemaker, transportation, counseling, preventive health screening/wellness and legal advocacy).
  4. Meet with service providers as needed. Act as a liaison between community agencies, service providers and residents.
  5. Provide general case management and referral service to all residents requesting or needing assistance.
  6. Generate ongoing resources of professional and volunteer services from Catholic Charities, community agencies, faith communities and local businesses.
  7. Help residents build informal support networks with other residents, families and friends.
  8. Oversee Shelter Plus Care, Washington Family Funds and Catholic Charities subsidy compliance.
  9. Complete intake assessments on all S+C move ins. create an assessment and enrollment data base for all S+C move-ins in the HMIS system.
  10. Provide eligible services, such as clients with healthcare, mental health treatment, alcohol and other substance abuse services; case management, counseling, other services essential for achieving and maintain independent living.
  11. Complete quarterly service plan goals with clients and update quarterly.
  12. Complete required file documentation, statistics and annual reports to city of Spokane, Catholic Housing Communities.
  13. Assure compliance with regulatory requirements, including Fair Housing guidelines, recordkeeping, reporting and audits. Report accidents and emergency situations to the Property Manager immediately and prepare CQI reports.
  14. Build community relations through meetings and contacts, acting as the liaison between the community and Summit View.
  15. Develop monthly calendar through collaboration with Property Manager.
  16. Monitor and ensure appropriate reporting of anything having to do with children.
  17. Represent Catholic Housing Communities in Professional Trade Organizations such as SLICH or Homeless Coalition to promote company awareness and excellence while furthering personal network and education.
  18. Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
  19. Perform other relevant duties as assigned.
  20. Perform related functions necessary to support the mission and core values of Catholic Charities

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience: to perform this job successfully, an individual must have a Bachelor’s Degree in Social Services or related field. Demonstrated expertise; one-year residential setting experience preferred in property management and direct client services. Demonstrated familiarity with community agencies and ability to access services.

Certificates/Licenses: To perform this job successfully, an individual must have a valid Driver’s License and ability to drive for work use. Must successfully pass background check as applicable to position.

Physical Abilities: To perform this job successfully, an individual must be able to:

  • Regularly sit, stand, walk, hear/listen, talk
  • Frequently lift up to 20 pounds, pull/push, carry, grasp, reach
  • Occasionally crawl, stoop, kneel
  • Clearly see 20+ feet, with or without corrective lenses, ability to focus

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

  • Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
  • Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
  • Attendance: ability to consistently arrive and be able to work as scheduled. Ability to work flexible hours as needed to meet work expectations.
  • Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Accounting software, Internet software
  • Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
  • Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
  • Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
  • Language Ability: ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
  • Mathematical Ability: ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; ability to apply concepts of basic algebra and geometry.
  • Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
  • Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
  • Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
  • Reasoning Ability: ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
  • Supervisory Skills: ability to carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws. Applicable supervisory responsibilities include: interviewing, hiring, training, and coaching volunteers and interns, planning, assigning and directing work, addressing complaints and questions and resolving problems.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

  • Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the daily activities.
This opening is closed and is no longer accepting applications
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