Openings >> Respite Case Manager - FT, Temporary
Respite Case Manager - FT, Temporary
Summary
Title:Respite Case Manager - FT, Temporary
ID:388
Dept:25 - HOC
Location:Spokane
Description

Job Summary

This position is responsible to assist clients at the House of Charity’s Respite program with transitioning from Respite toward independent living in permanent housing and in improving emotional and mental stability.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

  1. To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.
  2. Monitor and supervise the House of Charity’s Respite clients and other clients as required by Team Leader
  3. Secure appropriate services for HOC Respite clients; maintain a comprehensive list of community resources available; network with organizations that provide housing, mental and physical health and/or other needed services and make referrals when appropriate.
  4. Provide wrap-around medical case management by working with other agencies that provide services to shared clients, including working as a liaison between mental health providers and medical providers to facilitate client medication management, proper client self-care of wounds, injuries and other health considerations, and to ensure that crisis interventions are provided when needed.
  5. Assist Medical Services Director with the coordinating all aspects of Respite clients’ support and medical treatment plans while in Respite program, including evaluating the medical, substance abuse, mental health and housing needs of clients.
  6. Develop collaborative working relationships with local hospitals and medical clinics in order to facilitate continuum of care for Respite clients.
  7. Coordinate intake with local hospitals, medical clinics, and other providers by receiving and reviewing referrals.
  8. Participate as a member of the HOC Respite staff and work collaboratively with other HOC staff to facilitate the care of Respite clients.
  9. Support Respite staff in accomplishing daily tasks to support client stability and care. This may include med runs, cleaning the dorm, and making beds when necessary.
  10. Monitor housing programs policies, procedures and protocols to ensure compliance with applicable laws, regulations and guidelines including Fair Housing, Washington Landlord-Tenant Act, and Department of Housing and Urban Development.
  11. Maintain client case files and other documentation in accordance with program and COA standards, contractual requirements and community best practices. Complete data forms for case files as required.
  12. Develop competence in medical care transitions and obtain care transitions coaching certification
  13. Receive referrals from hospitals, medical clinics and other community partners to bring clients into the Respite program following the current referral process. Must be able to handle multiple referrals at any given time, including phone calls, faxed referrals, and coordination of entry into the program.
  14. Ensure that each client coming into the program qualifies for entry into Respite.
  15. Coordinate wound care, visiting nurses, physical therapy, occupational therapy, medical equipment and other services necessary to bring a client into the program and meet the criteria for Respite.
  16. Coordinate entry into the program with other Respite care team members, including but not limited to the Respite RN, Intake Specialist, and Respite OA and maintain documentation of the process
  17. Responsible for carrying the cell phone used for client referrals and for transferring calls from that phone to appropriate on call team members.
  18. On call for hospital staff on designated days and weekends.
  19. Review Respite data to ensure accurate information and assist the Respite Intake Specialist in maintaining Respite spreadsheets.
  20. Support and provide orientation and guidance to Respite program volunteers and assistants, as needed
  21. Enforce Respite program rules and regulations and work with other Respite and HOC staff to ensure their consistent application.
  22. Continually seek the improvement in the quality of Respite program operations.
  23. Perform other relevant duties assigned by supervisor.
  24. Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
  25. Perform related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience: to perform this job successfully, an individual must have a Bachelor’s Degree in Social Services or related field. Relevant experience in direct client services. Experience in medical care transitions preferred.

 

Certificates/Licenses: To perform this job successfully, an individual must have a valid Driver’s License and ability to drive for work use. Successfully pass background check applicable to position. Must obtain and maintain CPR and 1stAide certifications.

Physical Abilities: To perform this job successfully, an individual must be able to:

  • Regularly sit, stand, climb, walk, hear/listen, talk
  • Frequently lift up to 25 pounds, pull/push, carry, grasp, reach
  • Occasionally crawl, stoop, kneel
  • Clearly see 20+ feet, with or without corrective lenses, ability to focus

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

  • Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
  • Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
  • Attendance: ability to consistently arrive and be able to work as scheduled. Ability to work night and weekend shifts as needed.
  • Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software
  • Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
  • Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics. Ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
  • Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
  • Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
  • Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
  • Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work
  • Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Supervisory Skills: This job does not have any direct supervisory experience.

Workplace Environmental Conditions

 

While performing the essential duties/responsibilities of this job, the employee will be:

  • Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the daily activities.
  • Client Population may include persons involved in gangs, with substance abuse concerns, homelessness and/or tendencies towards violent behavior.
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