Openings >> BRIDGES Case Manager - FT
BRIDGES Case Manager - FT
Summary
Title:BRIDGES Case Manager - FT
ID:398
Dept:25 - HOC
Location:Spokane
Description

Job Summary

Full Time Position: A Employment Specialist (ES) provides individualized job finding and job retention services to clients with significant obstacles to employment. These obstacles may include: chronic homelessness, severe and chronic mental illness, alcoholism and/or drug addiction, or physical impairments. The ES will work closely with the client by establishing and updating regular referral mechanisms and required HIPAA and consent protocols with agencies serving clients, including homeless outreach, PACT, primary health care, substance abuse or dependency treatment, and other licensed mental health agencies and veterans. The ES will work with the Housing Specialist, the Peer Navigator and mental health counselors, physicians, government agencies, and other care providers within the community and community employers, with the goal of assisting clients in obtaining and maintaining suitable employment. They attend staff and coordination meetings regarding clients. The ES provides assistance with job seeking skills and strategies as needed. The ES monitors the client’s progress, provides feedback and support, and provides any assistance in the job seeking process. The ES will participate in the development of a statewide plan to ensure cross system partnerships focus on long and short term strategies to support individuals who experience chronic homelessness. Outreach activities will be documented within the Target system. The ES will ensure timely data entry, project reporting and period reviews

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

  1. Utilizing the principles of housing first and progressive engagement, provide case management to a caseload of individuals experiencing homelessness.
  2. Develop client centered housing stability plans for a caseload and work closely with those individuals to facilitate the movement into and maintenance of permanent, stable housing Provide Supportive Employment services resulting in competitive permanent employment
  3. Using a person-centered approach to motivate interest in employment
  4. Complete relevant assessments and facilitate connections to appropriate community resources.
  5. Maintain client files according to funder requirements. Ensure client data in HMIS is current, accurate and entered in real time
  6. Assessment of job-related interests, strengths, and abilities
  7. Develop and maintain good community partnerships and up to date knowledge of resources for individuals experiencing homelessness.
  8. Assessment of the effect of the consumer’s work history, culture, socioeconomic status, and history of homelessness has on employment with identification of specific barriers to employment
  9. Assist with referral to and coordinate with Division of Vocational Rehabilitation (DVR) and Workforce Investment Act (WIA) for benefit planning and other services
  10. Develop consumer-driven plan to address barriers/potential problems and provide support for work related crises
  11. Provide or arrange for work-related supportive services such as assistance with resume development, job application preparation, interview support, grooming and personal hygiene, securing of appropriate clothing, wake-up calls, and transportation
  12. Provide training to other team members on employment related services
  13. Maintain appropriate professional boundaries with clients and co-workers. Ability to adhere to an appropriate self-care plan.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience: to perform this job successfully, an individual must have a Bachelor’s Degree in Social Services or related field and one year of relevant experience in direct client services; OR an AA Degree with 3 years of relevant experience in direct client services; OR 5 years of relevant experience in direct client services.

Desired qualifications:

  1. A minimum of 2 years of experience in working with vulnerable populations and issues that affect the population.
  2. In-depth experience and knowledge of local employment resources for felons
  3. Knowledge of local, state and national policies, issues, and best practices regarding supported employment.
  4. Ability to set objectives, develop plans and implement strategies to achieve goals;
  5. Leadership and supervision experience and ability, including proficiency in motivating others and problem solving;
  6. Ability to manage conflict and high-pressure situations;
  7. Strong verbal, written, negotiation and interpersonal communication skills;
  8. Competent technology skills, including proficiency with using Microsoft Office (Word, Excel, PowerPoint, Outlook), Microsoft Project and Adobe Acrobat
  9. Experience teaching/assisting with job preparation, development and soft skills
  10. Ability to work effectively with people of diverse personalities, cultures and communication styles;
  11. High ethical standards and values;
  12. Ability to travel to field locations;
  13. Ability to work early or late hours and weekends as required;

Certificates/Licenses: Valid WA driver’s license, reliable vehicle, and valid auto insurance and must successfully pass background check applicable to position.

Physical Abilities: To perform this job successfully, an individual must be able to:

  • Regularly sit, stand, climb, walk, hear/listen, talk
  • Frequently lift up to 50 pounds, pull/push, carry, grasp, reach
  • Occasionally crawl, stoop, kneel
  • Clearly see 20+ feet, with or without corrective lenses, ability to focus

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

  • Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
  • Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
  • Attendance: ability to consistently arrive and be able to work as scheduled. Ability to work night and weekend shifts as needed.
  • Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software
  • Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
  • Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
  • Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
  • Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
  • Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
  • Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
  • Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Supervisory Skills: this job does not have any direct supervisory responsibilities.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

  • Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the daily activities.
  • Client Population may include persons involved in gangs, with substance abuse concerns, homelessness and/or tendencies towards violent behavior.
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