|Title:||Safety and Security Staff - FT|
|Dept:||25 - HOC|
This position is responsible for security and crowd control for House of Charity programs.
To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.
Work days may include working weekends. Work hours are variable.
Complete regular reports on the neighborhood patrols and interaction with neighboring businesses daily, weekly, monthly, as requested by HOC Leadership.
Uses verbal skills to de-escalate disruptive situations involving persons at the House of Charity and other Catholic Charities locations.
Provide a visible presence of authority on the street, to observe, to report, intervene and prevent street disorders.
Enforces the no loitering policy on all neighborhood property within the boundaries of the established neighborhood. This includes those residing in their car.
Identifies drug dealers, individuals with open containers of alcohol and other predatory individuals coming on to the properties of the neighborhood and keeps them under surveillance, making police calls as necessary.
Enforces consistent consequences for undesirable behavior within the neighborhood boundaries based on HOC sanctions policy.
Maintain contact and a cooperative relationship with neighbors and perform periodical check-ins each week.
Sustain an ongoing cooperative relationship with police and other local community security officers or associations.
Provide relevant safety awareness trainings for clients, staff, residents, counselors, and volunteers as requested by HOC Leadership.
Perform other relevant duties assigned by supervisor.
Work as a team member of HOC to assist in obtaining program goals.
Utilize security surveillance of House of Charity’s security systems to identify problem individuals within the neighborhood.
Familiarize oneself with people in the designated neighborhood and to provide a way of assisting people towards services they need.
Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
Perform related functions necessary to support the mission and core values of Catholic Charities.
To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.
Education/Experience: to perform this job successfully, an individual should have an Associate’s Degree in Criminal Justice or related field. Bachelor’s Degree preferred. Demonstrated leadership, management, safety and protection skills.
Certificates/Licenses: To perform this job successfully, an individual must have a valid Driver’s License and ability to drive for work use. Successfully pass background check applicable to position.
Physical Abilities: To perform this job successfully, an individual must be able to:
Regularly stand, climb, walk, hear/listen, talk
Frequently lift up to 40 pounds, pull/push, carry, grasp, reach, stoop, kneel
Occasionally sit, crawl
Clearly see 20+ feet, with or without corrective lenses, ability to focus
Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:
Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
Attendance: ability to consistently arrive and be able to work as scheduled. Ability to work flexible hours in order to meet work expectations.
Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software.
Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Supervisory Skills: This job has no direct supervisory responsibilities.
Workplace Environmental Conditions
While performing the essential duties/responsibilities of this job, the employee will be:
Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the activities of the Shelter.
Heat: subject to high temperatures
Cold: exposed to low temperatures
Client Population may include persons involved in gangs, with substance abuse concerns, homelessness and/or tendencies towards violent behavior.