Openings >> Development Operations Coordinator- FT
Development Operations Coordinator- FT
Title:Development Operations Coordinator- FT
Dept:96 - Development

Job Summary

This position is responsible for computer support functions, donation processing, and provides general public with information about Catholic Charities through the website and donor communication.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

  1. Process donations/mail daily, coding checks and updating database as necessary.
  2. Performs all data entry and maintenance in Raiser’s Edge database for all updates and changes to addresses, attributes, etc. for constituents of all types.
  3. Routinely places phone calls to donors and other constituents to follow up on donations, addresses, and occasionally confidential financial information.
  4. Maintain acute attention to detail in donor relations, relationship management, and other development activities.
  5. Works closely with Accounts Receivable staff to ensure that donation processing is handled accurately and efficiently.
  6. Prepares donor and memorial/honor acknowledgements and mails in a timely fashion using a variety of mail merge functions in database or from Excel to Word.
  7. Assist in donor acknowledgments and donor relations by answering a variety of donor questions and routing donor communications to appropriate staff, as needed.
  8. Reviews obituaries weekly updating database accordingly.
  9. Using queries and exports from Raiser’s Edge database, prepares mailing lists and coordinates mailings to the general public with USPS and other mailing services per department needs.
  10. Works with Communications Manager on projects related to data extraction, reporting, and analytics for evaluating development efforts.
  11. Monitors and ensures necessary USPS permits are up to date and that balances are adequate for mailings. Prepares quarterly permit recap reports for accounting.
  12. Monitors and ensures that the FSC building and other programs have adequate available stock of envelopes, stationary, notecards, etc.
  13. Orders nametags for programs.
  14. Coordinates campaign for major donor and general mailings for annual Christmas Collection.
  15. Oversees annual tax statement preparations and mailing; processes exception statements.
  16. Oversees distribution of materials for the annual fall campaigns for payroll giving (ie. United Way, State and Fed Campaigns and Catholic Charities GIVE campaign)
  17. Provides administrative support to Development Department in a variety of ways including (but not limited to) note taking at meetings, special projects like mail merge for labels and nametags, event or meeting preparation, attendance at all major development events, proofreading.
  18. Preparation of development mailings.
  19. Provides consultation and training on the Raiser’s Edge computer system as needed.
  20. Provides Family Services Center Front Desk backup coverage for breaks, lunches, and days off as necessary.
  21. Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
  22. Performs as a team member to assure that productivity outcome measures are achieved.
  23. Performs related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience: to perform this job successfully, an individual must have a bachelor’s Degree and/ or One (1) year work experience in a related field with database responsibilities. Strong working knowledge of Excel and Word specifically related to mail merge features is necessary. Work experience in a not-for-profit, plus working knowledge of Raiser’s Edge or other similar relational database is strongly preferred.

Certificates/Licenses: To perform this job successfully, an individual must have a valid Driver’s License and ability to drive for work use. Successfully pass background check as required for position.
Physical Abilities: To perform this job successfully, an individual must be able to:

  • Regularly sit, stand, climb, walk, hear/listen, talk
  • Frequently lift up to 20 pounds, pull/push, carry, grasp, reach
  • Occasionally crawl, stoop, kneel
  • Clearly see 20+ feet, with or without corrective lenses, ability to focus

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

  • Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
  • Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
  • Attendance: ability to consistently arrive and be able to work as scheduled. May be scheduled flexible work hours as needed to complete job expectations.
  • Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software, Database software with Raiser’s Edge experience desirable. Type 50 words per minute.
  • Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
  • Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
  • Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
  • Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
  • Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
  • Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
  • Reasoning Ability: ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
  • Supervisory Skills: this job does not have any direct supervisory responsibilities.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

  • Noise Conditions: exposed during a shift to constant or intermittent sounds at quiet to moderate levels of sound dependent upon daily activities
This opening is closed and is no longer accepting applications
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