Openings >> Front Desk Receptionist - FT
Front Desk Receptionist - FT
Summary
Title:Front Desk Receptionist - FT
ID:485
Dept:96 - Development
Location:Spokane
Description

Job Summary

The Front Desk/Hospitality position provides the "Welcome" for all of Catholic Charities Spokane. Primary responsibilities include telephone reception and greeting clients, guests and the general public as they enter the Family Services Center. Secondary responsibilities include a range of light clerical duties as assigned.

Job Duties/Responsibilities

 


To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

  1. Serve as building receptionist, providing information and referral assistance to the general public, including volunteers, service recipients and CCS staff members.
  2. Greet visitors, assuring that every individual entering the building signs in and receives a visitor's pass.
  3. Answer phones, transfer calls, take messages, review phone messages during agency closures and return phone calls.
  4. Maintain the CCFSC database including creating passes and updating the database; activate and deactivate key fobs, issue keys and picture nametags for employees, Board members and volunteers as appropriate.
  5. Responsible for daily opening/closing office procedures.
  6. Compile program statistical information as necessary.
  7. Maintain the CCFSC conference room calendar, schedule meetings, and manage the check in/out of projector and any/all other resources available to CCS staff.
  8. Assist with the maintenance of phone directory and generate mailing label sets from various software programs and spreadsheets.
  9. Oversee the efficient, professional functioning of the CCS entrance area.
  10. Provide administrative support to Development -may include: copying, mailing, typing, sending e-mails and other correspondence, and any other projects approved by the Development Director.
  11. Assist in coordinating and organizing staff events for Catholic Charities.
  12. Call Catholic Charities Spokane Furniture Bank (CCSFB) and other CCS programs for pickup of donations as necessary.
  13. Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
  14. Perform as a team member to assure that productivity outcome measures are achieved.
  15. Perform related functions necessary to support the mission and core values of Catholic Charities.
 
   

Job Qualifications


To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience: to perform this job successfully, an individual must have a High School Diploma or a General Education Degree. Two years of experience in a fast-paced, client facing position along with general office experience and/or an equivalent combination of education and experience. Previous work experience in customer service and/or for a non-profit preferred.

Certificates/Licenses: To perform this job successfully, an individual must have a valid Driver's License and ability to drive for work use. Successfully pass background check applicable to position.

Physical Abilities: To perform this job successfully, an individual must be able to:

  • Regularly sit, stand, climb, walk, hear/listen, talk
  • Frequently lift up to 20 pounds, pull/push, carry, grasp, reach
  • Occasionally crawl, stoop, kneel
  • Clearly see 20+ feet, ability to focus

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

  • Adaptability: ability to rapidly adapt to diverse client interactions, and greet multiple people simultaneously. Ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
  • Analytical Ability: ability to synthesize complex or diverse information about Catholic Charities and its vast program base in order to properly refer inquiries as required; ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
  • Attendance: ability to consistently arrive and be able to work as scheduled.
  • Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software, Database software. Type 50 words per minute.
  • Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
  • Interpersonal Skills: ability to maintain outstanding relationships with co-workers and clients, and apply both excellent customer service skills and appropriate human relations in delicate situations. Must have awareness of and sensitivity to the service population's culture and socioeconomic characteristics.
  • Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
  • Language Ability: ability to communicate effectively and calmly in all situations, ability to read and comprehend instructions, short correspondence, and memos. Ability to write general correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
  • Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
  • Quality Management: ability to maintain a positive demeanor at all times in order to provide excellent client and guest experiences; ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one's work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
  • Reasoning Ability: ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations.
  • Supervisory Skills: this job has no supervisory responsibilities.
 
   

Workplace Environmental Conditions
While performing the essential duties/responsibilities of this job, the employee will be:

  • Noise Conditions: exposed during a shift to constant or intermittent sounds at quiet to moderate levels of sound dependent upon daily activities
  • Client Population may include persons with substance abuse concerns, homelessness and/or tendencies towards violent behavior.
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